FAQ
Basic Restaurant Information
- What restaurants are available at the hotel?
Grand Hyatt Tokyo has eight restaurants and one jazz lounge. For details, please visit each of the restaurants' pages.
- Operation hours
Please see each restaurant's page.
- Are reservations accepted?
- Reservations can be made for Fiorentina (dinner only), The French Kitchen, Keyakizaka, The Oak Door (excluding the bar), Chinaroom, Shunbou and Roku Roku.
- Can the hotel accommodate food allergies and / or dietary restrictions?
Yes, allergies and special diets can be accommodated. Please inform the restaurant when making reservations. Although we accommodate to the best of our ability, please note that depending on the restrictions, not all requests can be accommodated. Please consult the restaurant first.
*Please refer to the "Food Allergies & Dietary Needs Policy for Guests" below.- Food Allergies & Dietary Needs Policy for Guests
- • Grand Hyatt Tokyo will use reasonable efforts to accommodate guest’s food allergies as much as possible in order to provide safe and pleasant dining experiences.
• We obtain information regarding food allergens from manufacturers and make efforts to eliminate allergen as much as possible. However, please note that we are required to list at least 8 foods and only recommended to list up to 20 foods that people are prone to having an allergic reaction to so it may be difficult to obtain information about all allergens.
• Please be aware that we do not have separate kitchens to prepare and handle allergen-free items. We cannot guarantee that allergens may not have been introduced inadvertently during preparation. For example, it is possible for wheat flour to be in the air and mixed with other food as food allergens.
• Due to the conditions described above, the items we serve may not be completely adjusted to be allergen-free. If there is a guest with severe allergic reactions, we will not be able to serve the guest.
• Upon taking an order, we ask all guests to understand that it is ultimately up to the guest to use his or her individual discretion to make an informed decision regarding whether to order any particular items. - Services for overseas guests
- English menus are available at all restaurants.
For assistance in English, please be sure to mention this when making reservations. - Is there a dress code?
- The dress code is smart casual.
- Do the restaurants have separate non-smoking and smoking areas?
All restaurants (including bars, terraces and private dining rooms) are non-smoking except Maduro jazz lounge.