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Frequently asked questions

About recommended browsers

For optimal performance in our online shop, we recommend using one of the following browsers:



・Internet Explorer 10.x, 11.x

・Microsoft Edge

・Google Chrome (latest version)

・Firefox (latest version)



・Safari 5.0 or later (Mac OS X 10.6 or later)



Version 5.0 or later



Version 8.0 or later


* However, even within these browsers, some display defects may be seen and various functions may not be available due to a combination of browser and OS (including use of beta versions or preview versions of various browsers).

* No matter the browser being used, the following possibilities may occur:

· Screen display collapses

· Cannot press buttons

Please check the type and version of OS and browser being used, and please use one of the above recommendations.

I left my belongings at the restaurant.

Please contact the restaurant. 
Outside of restaurant operating hours, please contact the hotel operator (indicate phone number).