Teatime is available at Fiorentina, The French Kitchen and The Oak Door.
*Reservations are not accepted during teatime.
Afternoon tea sets are also available.Please see here for details.

Yes. There are bars at Maduro, The French Kitchen and The Oak Door .
Please note that smoking is only permitted at Maduro.

We accept Amex, Visa, MasterCard, Diners Club, JCB and Saison credit cards.

No, there are no ATMs in the hotel. Please use the ATMs in Roppongi Hills.

The hotel accepts Visa gift certificates, JCB gift certificates and Hills shopping certificates.
Orico shopping tickets are not accepted.

Please see here.

Grand Hyatt Tokyo has three types of dining certificates available that can be used at the hotel’s restaurants and bars. They can be purchased online or at each restaurant. Please see here for details.
Gift certificates are available for purchase at Grand Hyatt Tokyo’s Business Center on the 1st floor.

Indicate link to access page.

Please present the parking ticket at the time of payment. For bills totaling JPY 5,000 or more, a 2-hour service ticket will be issued; for bills totaling JPY 10,000 or more, a 4-hour service ticket will be issued. *Parking tickets are only valid for the same day.

Thank you for using Grand Hyatt Tokyo’s online shop.
Completion of orders will be confirmed via an automatic e-mail to the e-mail address provided. Due to the nature of the e-mail, it may be delayed or may not arrive.
If no e-mail is received, please confirm the following:

■Confirmation 1
Is an e-mail rejection setting engaged?
If settings are configured to not receive messages from @grandhyatttokyo.jp, no e-mails from Grand Hyatt Tokyo will be received. Please configure settings to allow the receipt of incoming e-mails from the grandhyatttokyo.jp domain.

■Confirmation 2
Did the e-mail get sent to a spam or trash folder?
If security or e-mail software has a spam-prevention function, there is a possibility that the e-mail was automatically sent to a spam folder or deleted.

■Confirmation 3
Has the mailbox or server exceeded its capacity limit?
If the limit has been exceeded, the e-mail will not be received. Please increase the capacity of the mailbox or server, or delete unnecessary e-mails or data, to ensure capacity.

■Confirmation 4
Check the signal status of the provider. Has reception of the e-mail been delayed?
Please recheck receipt of the e-mail after some time has passed, or contact the provider.

■Confirmation 5
Is the registered e-mail address correct?
Please login to “My Page” and verify that the e-mail address registered is valid.
※ If registered as a member, please also check the above.