Precautionary Measures and Operational Changes in Response to COVID-19

At Grand Hyatt Tokyo, the safety and wellbeing of our guests and colleagues is always a top priority. We have been closely monitoring the COVID-19 situation and for precautionary measures, we have been following the recommended procedures and protocols provided by the WHO and the Ministry of Health, Labor and Welfare.

For precautionary measures, we have installed hand disinfectant dispensers in our hotel lobbies, washrooms and other key locations around the hotel, and we are cleaning our facilities and equipment regularly with the recommended disinfectants. Our associates are wearing face masks, and gloves are also being worn in certain areas. Please note that a body temperature check is required for entry into the property.

In response to the Emergency Declaration by the Japanese government for COVID-19, the hotel is temporarily suspending some of its operations. Please see the PDF below for our most updated operational changes.

[PDF] Grand Hyatt Tokyo Operational Changes

Thank you again for your continued support and understanding.

Hotel Management