For customers who did not receive a 'completion of order' confirmation mail from the online shop
Thank you for using Grand Hyatt Tokyo's online shop.
Completion of your order will be confirmed via an automatic e-mail to the e-mail address provided. Due to the nature of the e-mail, it may be delayed or may not arrive.
If you do not receive the e-mail, please confirm the following.
Have you set up a mail rejection setting?
If you have configured the settings to not receive messages from @grandhyatttokyo.jp, you will not receive any e-mails from Grand Hyatt Tokyo. Please configure the settings so you are able to receive incoming e-mails from the grandhyatttokyo.jp domain.
Did it get sent to the spam folder or trash folder?
If your security software or mail software has a spam prevention function, there is a possibility that it was automatically sent to the spam folder, or deleted.
Is the mailbox or server capacity exceeding the limit?
If the limit is exceeded, you will not receive the e-mail. Please increase the capacity of the mailbox or server, or delete unnecessary mail / data to secure the capacity.
Depending on the signal status of the provider, is the reception of the mail delayed?
Please check the receipt of mail after some time has passed or contact the provider.
Is the registered e-mail address correct?
Please login to "My Page" and verify that the e-mail address you have registered is valid.
※ If you registered as a member, please also check the above.