Terms and conditions

• ■Terms and conditions: Raffle participation

• Guests who have been selected will need to contact the hotel with their name, address and telephone number within 10 days of notification to receive the prize.
• A direct message will be sent to the winners on social media, so the winners must have direct messaging set up to receive the messages.
• Guests may not choose the gift.
• The below cases will not be considered valid:

• 【Facebook】

  • When there is no hashtag #GrandStar2016
  • If the account is a closed account

  【Twitter and Instagram】

  • Grand Hyatt Tokyo’s official account is not followed.
  • When there is no hashtag #GrandStar2016
  • If the account is a closed account

• ■Terms and conditions: Posting

• Images posted are limited to those taken by the person posting the image.
• When necessary, please obtain approval from the people in the posted image (photograph) in advance.
• The below cases will not be considered valid:
  • Posts that are advertisements or if there is any malicious messages
  • Posts that infringe third-party copyright
  • Posts which are contrary to public order and morality
  • Posting not aligning to the program theme
  • If the account is from a corporation
  • If the post is considered to be inappropriate in any way by Grand Hyatt Tokyo.
• All posts by participants will be considered to be approved in advance to be used on Grand Hyatt Tokyo’s website, Social Media accounts and for PR purposes. There will not be any rewards or rights concerning developments paid to the participants who are associated.
• Grand Hyatt Tokyo will not be responsible for any of the content or trouble that may arise concerning messages or images posted on the program by the participants.
• Grand Hyatt Tokyo will not be responsible for any SNS application issues that may arise during the program.
• The program may be changed or cancelled without prior notice.

Notification of winner and prizes

The winners will be notified by Grand Hyatt Tokyo’s official social media account (@grandhyatttokyo) directly. The prize will be sent to the winners after Grand Hyatt Tokyo has been notified of the address that the prize is to be sent to, within the noted deadline.

Privacy Policy

Please click here for privacy policy.
https://www.tokyo.grand.hyatt.co.jp/en/restaurants/wp-content/uploads/pdf/privacy-policy.pdf

Inquiries

Marketing Communications at Grand Hyatt Tokyo
TYOGH-Marketing.Communications@hyatt.com
※All inquiries must be via e-mail. Inquiries will be received between 10:00 AM and 5:00 PM on weekdays.

Inquiries received on weekends and holidays will be responded to on the following weekdays.
※We are unable to disclose any information on participants and winners.
※Inquiries received from December 28 to January 4 will be responded to after January 5.