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1. Our Policy to Protect Personal Information

We recognize the important responsibility we bear in properly safeguarding the personal information of our Grand Hyatt Tokyo (the "Hotel") guests ("Personal Information"). To ensure this responsibility, we are committed to handle and protect all Personal Information properly by establishing this Privacy Policy and other relevant internal rules.

2. Purposes of Use of Personal Information

We use your Personal Information collected at the Hotel and Hyatt Group for the following purposes.

  1. Provide and charge for the accommodations, food and beverages, banquet, wedding, spa and fitness and other services you purchase.
  2. Providing you with information regarding the services and goods.
  3. Conducting a survey about the services and goods.
  4. Used as statistic analysis for the purpose of the marketing in a form which precludes personal identification.
  5. Used in the course of carrying out business.

3. Management and Security

We assign staff responsible for handling Personal Information so that they execute proper administration to protect Personal Information collected. Further, we shall keep Personal Information accurately stored and protected through necessary and reasonable security measures in order to avoid any illegal access, leakage, loss or alteration.

4. Thorough Employees Education

We clarify the rule for handling Personal Information to our employees and educate them so that they fully understand the importance of Personal Information and the rule and system to protect Personal Information.

5. Supervision to Outsourcing Agents and Subcontractor

We supervise our outsourcing agents and subcontractors so that they execute proper administration to protect Personal Information and take other proper measures by executing an agreement with them regarding the protection of Personal Information.

6. Providing Personal Information to Third Parties

We shall never disclose Personal Information to third parties without your consent except for cases that are legally exempt and described in the next section.

7. Shared Use

All personal information provided by our guests will be safeguarded under the "Global Privacy Policy for Guests" of Hyatt Hotels Corporation and such personal information will not be provided to any third party without obtaining your prior consent. Personal information will be used for marketing activities and provision of information regarding Hyatt Hotels Chains, Grand Hyatt Tokyo and Mori Hospitality Corporation which manages Grand Hyatt Tokyo.

8. Disclosure of Personal Information

A) Disclosure

When you wish for the disclosure of your Personal Information, we will respond in a reasonable time and to a reasonable extent, upon verifying that the person making such a request is the person for whom the disclosure is being requested.

B) Correction/Revision

When you wish for the correction, addition or revision of your Personal Information, we will correct, add or revise in a reasonable time and to a reasonable extent, upon verifying that the person making such a request is the person for whom the correction, addition or revision is being requested only if the Personal Information we hold is inaccurate.

C) Cessation of use/Deletion

When you wish for the cessation of use or deletion of your Personal Information, we will cease using or delete in a reasonable time and to a reasonable extent, upon verifying that the person making such a request is the person for whom the cessation of use or deletion is being requested.

Procedure for the disclosure, correction, addition, revision, cessation of use or deletion of retained Personal Information described above may be made through the inquiry form by post to ensure a strict identity verifying procedure.

To:
6-10-3 Roppongi Minato-ku, Tokyo 106-0032, Japan
Mori Hospitality Corporation
To the person in charge of Act on the Protection of Personal Information

The cost of the procedure above described shall be 2000 Japanese Yen for one inquiry and equivalent amount of the postal money order issued by Japan Post Bank (teigakukogawase) shall be enclosed when you make an inquiry.

9. Change to the Privacy Policy

We will inform you through the Hotel website when our Privacy Policy will be changed.

April 1, 2005
Mori Hospitality Corporation
Representative Director
Hiroo Mori

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